Effective Date: 1 February 2026

CASA RIO BEAUTY SALON (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is handled when you visit our website or book our beauty services in the salon or at home.

By using our website or contacting us to book a service, you agree to the practices described in this policy.

1. Information We Collect

Website Visitors

Our website is mainly for providing information about our services. While browsing the site, you may choose to contact us through online forms, inquiry forms, or booking request forms. When you voluntarily submit your details through these forms, we may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Service preferences

  • Preferred appointment date and time

  • Any additional information you choose to share

This information is used only to respond to your request, arrange appointments, and provide our beauty services.

In addition, basic technical data may be collected automatically when you browse the website, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

This information is used solely to improve website performance and user experience.

Bookings via WhatsApp

All service bookings are made through WhatsApp. When you contact us to book an appointment, we may collect:

  • Your name

  • Phone number

  • Home address (for home service appointments)

  • Requested services

  • Preferred date and time

  • Any relevant notes related to your appointment

This information is shared voluntarily by you through WhatsApp for the purpose of scheduling and providing beauty services.

2. How We Use Your Information

We use the information you provide to:

  • Schedule and confirm appointments

  • Deliver salon and home beauty services

  • Contact you بشأن appointment updates or changes

  • Provide customer support

  • Maintain internal appointment records

We do not use your information for unrelated purposes.

3. Pricing & Payments

  • Prices listed on our website are starting prices only and may vary depending on service details, hair type, length, or additional treatments.

  • We do not offer online payments.

  • Payment is collected in cash after the service is completed, either at the salon or at your home for home service appointments.

We do not collect or store any banking or card information.

4. Home Service Appointments

For home services, your address is used only for the purpose of reaching your location and providing the requested service. Your address will never be sold or used for third-party marketing.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary:

  • With salon staff or beauty professionals providing your service

  • If required by UAE law or authorities

6. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to keep your data secure, no communication method can be guaranteed 100% secure.

Please note that WhatsApp conversations are also subject to WhatsApp’s own privacy and security policies.

7. Your Rights

You may request to:

  • Know what personal information we hold about you

  • Correct inaccurate details

  • Request deletion of your information where applicable

To make a request, please contact us using the details below.

8. Cookies

Our website may use cookies to improve browsing experience and analyze traffic. You can control cookie settings through your browser preferences.

9. Third-Party Platforms

Since bookings are handled عبر WhatsApp, your communication is also governed by WhatsApp’s privacy policy. We are not responsible for how third-party platforms manage data once you use their services.

10. Children’s Privacy

Our services are intended for women and adult clients. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

CASA RIO BEAUTY SALON
DAMAC Ghalia Tower – Lazuward S W
Jumeirah Village Circle (JVC), Dubai, UAE
Phone: +971 52 790 1188
Email: welcome@casario-dubai.com